Privacy Policy
Certified Mechanical Services Privacy Policy
Certified Mechanical Services respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quote, book a service, use our website or work with us.
By using our website or providing your details to Certified Mechanical Services, you agree to the terms of this Privacy Policy.
1. Who we are
Certified Mechanical Services provides mechanical repairs, servicing, rebuilds, labour hire, machine hire, fleet management and related mechanical services across Western Australia and the Northern Territory.
For the purpose of this Privacy Policy, “we”, “us” and “our” refers to Certified Mechanical Services.
2. What personal information we collect
We may collect personal information from you when you contact us, submit an enquiry, request a quote, book a service or communicate with our team.
This information may include:
Your name
Business or company name
Phone number
Email address
Postal address or site location
Machine, vehicle or equipment details
Fleet ID or asset information
Photos, videos or documents you provide
Service, repair or hire requirements
Payment and invoicing details
Any other information you choose to provide
We only collect information that is reasonably necessary for us to respond to your enquiry, provide our services, manage our business or meet our legal obligations.
3. How we collect personal information
We may collect personal information when you:
Submit a form on our website
Call, email or message us
Request a quote
Book a service or callout
Provide information for a repair, rebuild, GET quote, labour hire or machine hire
Send photos, videos or documents
Interact with us on social media
Work with us as a client, supplier, contractor or employee
We may also collect limited information automatically through our website, such as browser type, device information, pages visited and general website usage data.
4. How we use your information
We use your personal information to:
Respond to enquiries
Provide quotes
Book and deliver services
Arrange callouts, repairs, servicing, rebuilds, labour hire or machine hire
Identify machinery, vehicles, equipment or fleet requirements
Communicate with you about jobs, bookings, invoices and updates
Process payments and manage accounts
Improve our website, services and customer experience
Keep business records
Meet legal, insurance and compliance requirements
Basically, we use your information to do the job properly. Groundbreaking stuff, we know.
5. Photos, videos and machine information
You may provide photos, videos or documents showing machinery, vehicles, equipment, parts, site conditions, fault codes or other service-related details.
We use this information to assess your enquiry, provide a quote, plan the job, complete the work or keep service records.
Please avoid sending unnecessary personal or sensitive information in photos or documents where possible.
6. Sharing your information
We may share your personal information with trusted third parties where required to provide our services or manage our business.
This may include:
Employees, contractors or service technicians
Parts suppliers
Equipment suppliers
Freight or transport providers
Accountants, bookkeepers or payment providers
IT, website or software providers
Insurers, legal advisers or professional service providers
Government, regulatory or law enforcement bodies where required by law
We do not sell your personal information. We also do not hand it around for fun, because that would be weird and wildly unhelpful
7. Website cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve the website experience.
Cookies are small files stored on your device. You can disable cookies through your browser settings, although some website features may not work as intended.
8. Email marketing
If you subscribe to our updates or give permission to receive marketing emails, we may send occasional information about our services, availability, updates or offers.
You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.
9. How we store and protect information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored in:
Email systems
Website enquiry systems
Accounting or invoicing software
Customer management systems
Internal business records
Secure digital storage
While we take reasonable precautions, no method of online transmission or storage is completely secure. We cannot guarantee absolute security, but we do take privacy seriously.
10. Accessing or correcting your information
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, outdated or incomplete.
To request access or correction, please contact us using the details below.
11. How long we keep information
We keep personal information for as long as needed to provide services, manage records, meet legal requirements, resolve disputes and support business operations.
When information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
12. Links to other websites
Our website may include links to external websites. We are not responsible for the privacy practices, content or security of third-party websites.
13. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
14. Contact us
For privacy questions, access requests or corrections, please contact:
Certified Mechanical Services
Phone: 0403 305 790
Email: Admin@certifiedmechanicalservices.com.au
Postal: P.O. Box 568, Coolalinga NT 0839, Australia